We’re looking for a talented operations manager to join our team as we scale our on-farm operations to an increasing number of customers across the UK and internationally. The successful applicant will occupy a key role between our production team and our customers – ensuring that all site hardware is operating at standard and delivering value for our customers.
Overview of Role
This role is responsible for ensuring Hardware uptime of our equipment, comprising
the installed base of robots, infrastructure and ancillary kit across our customer and
trial sites.
In order to do this, you will need to ensure that:
- Robot deployments are executed to the satisfaction of customers, to our current defined standards, on time and within budget.
- Equipment is kept at standard.
- Equipment is kept updated through our Change Management process as improvements are made.
- Equipment improvement opportunities are identified, defined and quantified for the Change Management process.
- Team members in our customer and distributor organisations are trained to perform agreed Repair, Refurbishment and Upgrade activities.
Duties and Responsibilities
- Ensure timely provision of Reactive maintenance to meet equipment availability targets, triaging reported issues and prioritising.
- Design and deliver Preventative maintenance programmes for equipment.
- Ensure equipment is kept at current standard to ensure safe and effective picking.
- Develop and monitor a model for the cost of our operations to support budgeting and setting improvement priorities.
- Provide technical training in L1 and L2 activities.
- Act as technical managerial authority on equipment, including but not restricted to: Wifi; Electrical installation; Batteries; Layout; Spares kanban supermarket; Cloud; Rows/rails.
- Attend and support Ops Daily Management for equipment availability issues.
- Operate the Change Management process.
- Ensure new deployments are correctly surveyed and defined, resourced and project managed to successful delivery, on time and within budget.
- Reporting, root cause analysis and countermeasure delivery around performance gaps.
Key Relationships
- Reports to the Director of Operations.
- Works closely with our Customer Success Manager.
- Works with farmers and their teams.
- Works closely with our Commercial Manager on new deployments.
- Works with the Production Engineer and the Purchasing Manager to ensure new and return-to-base Equipment is supplied in a timely manner.
- Supervises Technicians carrying out work on customer sites.
- Works with the Field Engineer on input to and adoption from the Change Management process.
Performance Measurement
Dogtooth operates daily management. As a manager of the operations team, you will
contribute to hitting targets and continuous improvement in
- Daily Picking Info (by site) – Safety
- Daily Picking Info (by site) – Productivity measures 1-3
Regular measurement of Field operations
- MTBF Mean Time Between Failures
- MTTR Mean Time To Repair
- FTFR First Time Fix Rate
- Spares availability on customer sites
- Time to implement Change Notes to standard
- Policy Deployment Level 1 measures as reported by the COO.
- OOBQ for the Director of Operations
Desirable Characteristics:
- A pragmatic attitude – able to balance the operation of an existing process with the work of improving it.
- Experience in operations management
- Experience in related industries (E.g. Agriculture/Horticulture/Agritech/Food production)
- Aptitude for practical work (when required).
- Willingness to travel (inc. full driving license)
What we offer:
- Company pension
- 25 days holiday pro rata
- As a recently-funded start-up we are able to offer share options as part of remuneration packages, allowing employees to benefit from company success.
If you would like to apply for this role, please send your C.V. and cover letter to Kate at recruitment@dogtoothtech.com